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10/24/2022
Entity-level Sentiment Analysis in Contact Center Telephone Conversations
Entity-level sentiment analysis predicts the sentiment about entities me...
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06/03/2022
Extracting Similar Questions From Naturally-occurring Business Conversations
Pre-trained contextualized embedding models such as BERT are a standard ...
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05/27/2022
Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning
Automatic Speech Recognition (ASR) systems typically produce unpunctuate...
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05/13/2022
